Contact Information

We'd love to hear from you! Whether you have questions about products, need help with an order, or just want to chat about your favorite fantasy books, we're here for you.

Get In Touch

Email: hello@talonandtome.com

Response Time: Within 24-48 hours (Monday-Friday)
We typically respond even faster, but please allow up to 48 business hours during busy periods or weekends.

What We Can Help With

Order Support

• Track your order status
• Update shipping address (before shipment)
• Request order cancellation (within 12 hours)
• Report damaged or defective items
• File lost package claims

Product Questions

• Sizing information and fit guidance
• Material and care instructions
• Product availability
• Custom order inquiries
• Bulk or wholesale questions

Returns & Refunds

• Damaged or defective product claims
• Return process questions
• Refund status inquiries
• See our Refund Policy for detailed information

General Inquiries

• Partnership opportunities
• Press inquiries
• Collaboration requests
• Feedback and suggestions
• General questions about Talon & Tome

Before You Email

To help us assist you faster, please include:

✓ Your order number (if inquiring about an existing order)
✓ Photos (for damaged/defective items)
✓ Detailed description of your question or issue
✓ Your preferred resolution (replacement, refund, etc.)

Where to find your order number:
Check your order confirmation email or shipping notification email. It looks like: #1234

Business Hours

While our online store is always open, our customer service team responds to emails:

Monday - Friday: 9:00 AM - 5:00 PM PST
Weekends & Holidays: Closed (emails will be answered the next business day)

Frequently Asked Questions

Before reaching out, you might find answers to common questions:

Q: How long will my order take?
A: Production takes 3-5 business days, then shipping time varies by location (3-7 days US, 10-20 days international). See our Shipping Policy.

Q: Can I return an item?
A: We accept returns only for damaged, defective, or incorrect items within 14 days of delivery. See our Refund Policy.

Q: How do I track my order?
A: You'll receive a tracking number via email once your order ships. Click the link to track your package.

Q: Do you ship internationally?
A: Yes! We ship worldwide. International shipping takes 10-30 business days depending on location.

Q: Can I cancel or change my order?
A: Cancellations must be requested within 12 hours of ordering. Orders cannot be modified once placed.

Connect With Us

Website: www.talonandtome.com

Stay updated on new products, sales, and bookish content:

📧 Email us to join our mailing list
✨ Follow us for fantasy-inspired content and reader community vibes

Pinterest: @talonandtome

Facebook: Talon & Tome

Instagram: Talon & Tome

Our Commitment To You

At Talon & Tome, we believe in:

• Responsive Communication: We read and respond to every message
• Helpful Service: We're here to solve problems, not create them
• Fantasy Community: We're book lovers helping book lovers
• Quality Products: If something isn't right, we'll make it right

Thank you for being part of the Talon & Tome community. We're honored to help you celebrate your love of fantasy! 📚🐉✨

Business Information

Business Name: Talon & Tome
Email: hello@talonandtome.com
Website: www.talonandtome.com